Please contact us with any questions about our policies.
EXCHANGES AND RETURNS Scott & Co Fine Jewelers has built its reputation on exceeding customer service expectations. Unless otherwise specified below, if you are not completely satisfied your jewelry may be refunded within 14 days of purchase date, and may be exchanged or returned for store credit within 30 days of purchase date.
Merchandise must be accompanied with this sales slip and be in original and unworn condition. Returns must include the original gift box with all warranty cards and explanation booklets intact. Closeouts, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift Certificates are not redeemable for cash and may be used for purchases only
SPECIAL ORDERS We regret that special orders are not returnable, and that no refunds or exchanges can be made. All special orders require a 50% non refundable deposit. A special order includes any jewelry, gemstone, watch, or gift item ordered or altered at the client’s request.
CUSTOM WORK All custom jewelry is non refundable or exchangeable and requires a 50% non refundable deposit before the work begins. Every effort is made by SCOTT & CO FINE JEWELERS to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client’s complete satisfaction. Minor adjustments, such as ring sizing, will gladly be made by SCOTT & CO FINE JEWELERS.
LAYAWAYS Most items may be put on layaway for a maximum of 180 days with a minimum deposit of 25%. There must be monthly payment activity and the item must be paid in full by the end of the layaway period. Canceled layaways are subject to a 10% restocking fee, with the remaining balance to be issued as store credit.
DIAMOND UPGRADE POLICY Any single diamond purchased from Scott & Co FIne Jewelers may be traded in for credit for the original purchase price upon meeting the following conditions:
1. The diamond must be in the same condition as at the time of purchase and be accompanied by any reports and/or certificates.
2. The new diamond selection must be at one and a half the price of the original diamond.
Your satisfaction is of great importance to us, and your referrals are our most important type of advertising. If you are satisfied with your purchase and your service, please tell your friends. Otherwise, please let us know how we can serve you better.