Shipping & Return Policy

All items are shipped fully insured. Signature is required upon delivery. Items will ship insured via USPS. Merchandise is cannot guaranteed in stock due to in-store sell through. If we are unable to fulfill your order, you will be notified within 48 hours.

SHIPPING ADDRESSES

Scott & Co. ships to the contiguous 48 states, Alaska and Hawaii. Shipping to international destinations and U.S. territories is unavailable at this time. For U.S. orders and shipping with scottandcofinejewelers.com, you must have both a shipping address and a credit card billing address within the United States.

At this time, we do not ship to Post Office Boxes.

PROCESSING TIME

Please allow up to 3 business days processing time for all orders plus shipping. We do our best to ship as soon as possible after receiving order. If you need something in a rush, it’s best to contact us at (717) 624-1444 before placing the order and we’ll confirm the earliest that we can get it to you.

RETURNS

We will gladly exchange or refund your purchase within 30 days of invoice date, with a receipt, provided the item is in its original, new condition and must be in the original box including all warranty cards and certificates. We do not accept returns or exchanges on any special orders (i.e. special sizes, custom orders, engraved or set items, or any altered merchandise) or layaway items. All returned items must be received by Scott & Co. Fine Jewelers within 30 days of receipt of purchase, except for loose diamonds which must be received within 10 days of receipt of purchase.

To obtain a Return Authorization please call (717) 624-1444 and then mail the item(s) to our office. Returns without an approved RA number will not be accepted. The customer is responsible for the product during return shipping. Scott & Co. is not liable for lost or damaged returned packages. All returned merchandise should be sent registered mail and fully insured.

Refunds are issued within 3 days of our receipt of package and are only made to the purchaser of record in the exact same form of original payment. Website purchases will be refunded in full minus any incurred shipping costs. 

 

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